Can I share a chat with Odeus Support?

Learn when you can share a conversation with Odeus Support, what Support can access, and how long access lasts.

Yes, if your workspace is not on a dedicated deployment. Open the chat, click Share, select Support, and click Share with Support.

<img src="https://mintcdn.com/odeus-34/0BrXqX8DKr3AwZ4m/images/share_chat_with_support.png?fit=max&auto=format&n=0BrXqX8DKr3AwZ4m&q=85&s=824aa2ddc1479067bd04443db26b16d2" alt="Share dialog with the Support option selected" style={{borderRadius: '6px'}} width="1984" height="940" data-path="images/share_chat_with_support.png" />

This gives authorized Odeus personnel access to your messages, tool calls, agent instructions, attachments, and logs for debugging. Support shares expire automatically after 72 hours. You can revoke active support shares in Account Settings.

On dedicated deployments, the Support option is not available. You can only share conversations inside your workspace.